Updated 19 October 2026
Contact and scope
This notice concerns information handled through www.bubbforest.com. For privacy enquiries about this website, contact the BubbForest website team at service@bubbforest.net. A retailer or marketplace may have its own privacy notice for purchases made through its service.
Information you provide
When you email support, we receive your email address, subject, message and any details you choose to include. If you create an account, the website processes the account information you supply. If an order service is available and you use it, the relevant records may include contact, billing, delivery and order information. Provide only the information needed for your request.
Please do not submit payment-card numbers, passwords, identity documents or medical reports through the contact form or ordinary support email. If batch support is needed, the product name and batch number are normally the useful starting details.
How information is used
Enquiry information is used to respond and follow up on the issue you raise. Account and order information is used to provide the associated service and handle support. Technical request information, such as IP address, time and browser details, may be recorded by the hosting and website systems for operation, troubleshooting and security.
Cookies and external links
The website uses session and functional cookies for features such as login, forms and the shopping cart. Your browser settings can limit or remove cookies, which may affect these features. Following an external link takes you to a service with its own data practices. Embedded third-party content, where present, may also contact its provider when loaded.
Service providers and payment
Hosting, email delivery and related technical providers may process information to operate the services you use. Where a payment option is available, review the payment provider and information presented before entering payment details. This notice does not assert that the website stores your complete card number.
Keeping and managing information
Support correspondence and relevant account or transaction records may be retained while needed to resolve the request, provide the service and meet applicable recordkeeping requirements. Access to operational records is limited to the people and providers who need it for those purposes.
To ask about access, correction or deletion, email support from the address associated with your enquiry or account. We may need proportionate information to identify the relevant records. Some transaction or dispute records may need to be kept when legal or operational obligations apply; we will explain any relevant limitation in responding to the request.
Children and sensitive information
The product catalogue is intended for adult purchasers. Children should not submit personal information independently. A parent or guardian can contact us about information submitted by a child.
Updates
We will publish changes to this notice here with an updated date. Questions about a retailer's records should also be directed to the retailer identified on the order.